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Privacy: UK GDPR & Data Protection Act 2018 Compliance

At Healthy Ears, we are committed to safeguarding your privacy and ensuring that your personal data is protected. This privacy policy outlines how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website and services, you consent to the practices described in this policy.

  1. Who We Are

Healthy Ears (“we,” “our,” or “us”) is a professional audiology clinic specializing in micro-suction earwax removal. Our registered office is located at Jules Studio, Transit Way Plymouth PL5 3TW , and we can be contacted via [info@healthyears.co.uk] or [07853 920549 ].

As a Data Controller, we are responsible for deciding how we collect, process, and protect your personal data.

  1. What Personal Data We Collect

When you use our services, we may collect and process the following types of personal data:

2.1 Information You Provide to Us

✔ Personal details – Name,  address, email, and phone number.
✔ Health information – Medical history, hearing concerns, and ear health data (collected with your explicit consent).
✔ Payment details – If you make a payment for our services, your financial details are securely processed through [Payment Provider].

2.2 Information We Collect Automatically

✔ Website usage data – IP addresses, device information, and browsing behavior via cookies (see section 7 on Cookies).

  1. How We Use Your Personal Data

We only process your personal data for legitimate purposes, including:

✔ Providing our services – Booking appointments, conducting earwax removal procedures, and maintaining health records.
✔ Communication – Sending appointment confirmations, reminders, and follow-ups.
✔ Legal obligations – Complying with regulatory requirements, such as patient record-keeping and reporting.

We will never sell or share your data for third-party marketing purposes.

  1. Lawful Basis for Processing Your Data

Under UK GDPR, we process your personal data under the following legal bases:

✔ Contractual necessity – When you book an appointment, we need your details to provide our services.
✔ Legal obligation – We are required to maintain certain medical records for compliance with healthcare regulations.
✔ Legitimate interests – For improving our services, responding to inquiries, and ensuring site security.
✔ Consent – For marketing communications and sensitive health data processing, where required.

  1. How We Store and Protect Your Data

We take appropriate security measures to protect your data from unauthorized access, alteration, or loss, including:

✔ Encrypted databases and secure servers
✔ Access controls to restrict data access to authorized personnel only
✔ Regular security audits to ensure data protection compliance

We retain personal data only for as long as necessary to fulfill its intended purpose or comply with legal obligations.

  1. Sharing Your Data

We do not share your Data

  1. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience and understand website traffic. You can manage or disable cookies through your browser settings.

For detailed information, please see our [Cookie Policy].

  1. Your Data Protection Rights

Under UK GDPR, you have the following rights regarding your personal data:

✔ Right to Access – Request a copy of your personal data.
✔ Right to Rectification – Correct inaccurate or incomplete data.
✔ Right to Erasure – Request deletion of your data (subject to legal limitations).
✔ Right to Restrict Processing – Limit how we use your data.
✔ Right to Data Portability – Receive your data in a structured format.
✔ Right to Object – Opt-out of marketing communications.
✔ Right to Lodge a Complaint – If you believe your data is being misused, you can contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.

To exercise these rights, contact us at [info@heathlyears.co.uk].

  1. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.

  1. Changes to This Policy

We may update this policy periodically to reflect legal changes or improvements in our data practices. We encourage you to review this page regularly for updates.

  1. Contact Us

If you have any questions about this privacy policy or your data rights, contact us at:

📍 Healthy Ears Jules Studio, Transit Way Plymouth PL5 3TW
📧 info@heathlyears.co.uk
📞 07853 920549 

📅 Last updated: 11.05.2025

This policy  complies with UK GDPR & the Data Protection Act 2018