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Terms and Conditions

Terms & Conditions Effective Date: 11.05.2025 Welcome to Healthy Ears (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website https://healthyears.co.uk (“Website”) and our services. By accessing or using our Website or booking an appointment, you agree to comply with these Terms. If you do not agree, please do not use our services.
  1. About Us
Healthy Ears specializes in professional micro-suction earwax removal. Our registered office is located at Jules Studio, Transit Way Plymouth PL5 3TW , and we can be contacted at [ info@healthyears.co.uk ] or [ 07853 920549  ].
  1. Services Provided
We offer micro-suction earwax removal as our primary service. All services are provided by trained professionals in accordance with healthcare regulations and best practices.
  1. Appointment Booking
3.1 Booking Process Appointments can be booked through our Website, by phone, or via email. You will receive a confirmation email upon booking. 3.2 Fees & Payments ✔ All service fees are listed on our Website and must be paid at the time of booking or upon arrival. ✔ Payments can be made via credit/debit card, online payment systems, or in-clinic payment methods. ✔ We reserve the right to change pricing at any time. Any changes will not affect already confirmed appointments. 3.3 Cancellations & Rescheduling ✔ Cancellations made at least 24 hours before the appointment may be eligible for a refund or rescheduling. ✔ Late cancellations (less than 24 hours before) or no-shows may be subject to a cancellation fee. ✔ If we need to cancel or reschedule your appointment due to unforeseen circumstances, we will notify you as soon as possible and offer an alternative appointment or refund.
  1. Medical Disclaimer
✔ You must inform us of any medical conditions, ear infections, recent ear surgery, or hearing issues before treatment. ✔ We reserve the right to refuse treatment if we believe it is unsafe for you.
  1. User Responsibilities
By using our Website or services, you agree to: ✔ Provide accurate and complete information when booking an appointment. ✔ Follow any pre- and post-treatment instructions given by our professionals. ✔ Use our Website and services lawfully and respectfully. You must not: ✖ Attempt to disrupt our Website or access restricted areas. ✖ Use our Website for fraudulent purposes or impersonate another person. ✖ Copy, modify, or distribute our content without permission.
  1. Liability & Disclaimers
✔ We strive to provide a safe and effective service, but we cannot guarantee specific results for every individual. ✔ We are not responsible for any complications arising from undisclosed medical conditions or failure to follow aftercare advice. ✔ To the extent permitted by law, we exclude all liability for indirect or consequential losses resulting from your use of our services or Website.
  1. Privacy & Data Protection
✔ Your personal data is handled in accordance with our Privacy Policy. ✔ We use secure payment processing systems and take appropriate security measures to protect your data. ✔ We will never sell or share your data for third-party marketing without your consent.
  1. Intellectual Property
✔ All content on https://healthyears.co.uk, including text, images, logos, and branding, is owned by Healthy Ears and protected under copyright law. ✔ You may not reproduce, distribute, or modify any content without written permission.
  1. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their content or privacy practices. We recommend reviewing their terms before using their services.
  1. Amendments to These Terms
We may update these Terms from time to time. Any changes will be posted on our Website and become effective upon posting. Continued use of our services after changes means you accept the updated Terms.
  1. Governing Law & Disputes
✔ These Terms are governed by the laws of England & Wales. ✔ Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of England & Wales.
  1. Contact Us
If you have any questions about these Terms, please contact us at: Healthy Ears  info@healthyears.co.uk 📞 [07853 920549 ] Last updated:11.05.2025 This Terms & Conditions page ensures clarity for users and compliance with UK regulations.